The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value
By Hsin Hsin Chang, Yaowu Wang, Wen-Ying Yang. 2009
571 citations recorded by the source corpus.
Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/e86f6ba9cacb8c9e4c72630cfb833c9b7a1066d0
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In Information Systems and Management
In Organizational Behavior and Human Resource Management
In Sociology and Political Science
Citations in the corpus
- E-LOYALTY IS NOT ALL ABOUT TRUST, PRICE ALSO MATTERS: EXTENDING EXPECTATION-CONFIRMATION THEORY IN BOOKSELLING WEBSITES (2013, background): “Perceived Value Perceived value contributes to loyalty toward an e-business by reducing an individual’s need to seek alternative service providers [Chang et al. 2009].”
- Customer loyalty to service providers: examining the role of service quality, customer satisfaction and trust (2012, background): “Chang et al. (2009) indicate that e-service quality influences customer satisfaction.”
- Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011, background): “, 2006; Story and Hess, 2006; Cheng et al., 2008). Most of the researchers found that customer satisfaction is the predictor of customer loyalty (Faullant et al., 2008; Leverin and Liljander, 2006; Terblanche, 2006). Pont and McQuilken (2005) found that Customer satisfaction and customer loyalty are”