Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control

By An‐Sofie Claeys, Verolien Cauberghe, Patrick Vyncke. 2010

283 citations recorded by the source corpus.

Subfields: Communication, Literature and Literary Theory, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/e3f5cebe4a2111d818c14045a686f5f5ce63839d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Communication

1. Liang Ma
2. Peerayuth Charoensukmongkol
3. M. Zhan

In Literature and Literary Theory

1. Liang Ma
2. M. Zhan

In Strategy and Management

1. Tipnuch Phungsoonthorn
2. Liang Ma
3. Peerayuth Charoensukmongkol
4. M. Zhan

Citations in the corpus

• Effects of attributed responsibility and response strategies on organizational reputation: A meta-analysis of situational crisis communication theory research (2016, background): “The insignificant effect of matched responses on organizational reputation might also be because substrategies accepting similar amount of responsibility are combined to form one response (Claeys et al., 2010).”
• The Interaction Effect of Crisis Communication and Social Support on The Emotional Exhaustion of University Employees during the COVID-19 Crisis (2020, background): “Organizations that provide thorough communication during the time of crisis also listen to employees’ feedback and concerns about the situation and provide information to directly address them (Claeys et al., 2010).”