Utilizing attribution theory to develop new insights into tourism experiences
By Mervyn Jackson. Journal of Hospitality and Tourism Management, 2019
95 citations recorded by the source corpus.
Abstract This paper investigated the tourist cognitions and the link between tourist attributions and both positive and negative tourist experiences. A mixed method research design was utilized: a qualitative approach used the critical incident technique to identify and describe tourists best and worst tourist experiences and then used a quantitative format to survey data on attribution theory, tourist characteristics and severity of the negative tourist experience. The results showed a strong self-protective attribution bias that was not related to tourist gender, cultural background or severity of the negative tourist incidents. Implications of these findings were discussed with some applied theoretical recommendations provided in an attempt to decrease the impact of negative word of mouth commentaries and future avoidance behaviours to destinations associated with negative tourist experiences.
Subfields: Marketing, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/dfc0218f04db6936e3a7a5bd4f5e9ce9ec1181ac
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In Sociology and Political Science
Citations in the corpus
- The Impact of Social Media on Learning Behavior for Sustainable Education: Evidence of Students from Selected Universities in Pakistan (2019, methodology): “The Attribution Theory [71,72] The Model Elaboration Likelihood [73] Theory of Existence, Relatedness, and Growth [74,75] The Model: Expectation and Disconfirmation [76,77] The Behavior Model, Goal-directed [78] Theory of cultural differences by Hofstede [79] Personality Traits [58] Psychological Ch”