The Design with Intent Method: a design tool for influencing user behaviour.
By Dan Lockton, David Harrison, Neville A Stanton. Applied Ergonomics, 2010
456 citations recorded by the source corpus.
Using product and system design to influence user behaviour offers potential for improving performance and reducing user error, yet little guidance is available at the concept generation stage for design teams briefed with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for designers working in this area, illustrated via application to an everyday human-technology interaction problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The example application results in a range of feasible design concepts which are comparable to existing developments in ATM design, demonstrating that the method has potential for development and application as part of a user-centred design process.
Subfields: Mechanical Engineering, Human-Computer Interaction
View Paper: https://www.semanticscholar.org/paper/daa7cb2d7a7e9e17fb7b8b14f676c7a4e6902a81
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In Mechanical Engineering
In Human-Computer Interaction
Citations in the corpus
- Seven cognitive concepts for successful eco-design (2015, methodology): “One of the 101 strategies for influencing user behavior developed by Lockton et al. (2010b) suggests influencing behavior by showing people what their peers are doing in a similar situation and which choices are most popular, such as Amazon's recommending system.”
- A psychological ownership approach to designing object attachment (2015, methodology): “An example of such a tool is the Design with Intent method (Lockton, Harrison, and Stanton 2010), which helps designers reflect and consider design features at the conceptual stage of design.”
- Gamification. using game-design elements in non-gaming contexts (2011, unknown): “In persuasive technology [4], video games and game aspects have been studied as potential means to shape user behavior in directions intended by the system designer [8, 14], or to instill embedded values [1].”
- Design for Circular Behaviour: Considering Users in a Circular Economy (2018, background): “When creating products, designers are to some degree, intentionally or not, shaping user behaviour [35].”