Gauging e-government: A report on implementing services among American cities

By Charles Kaylor, R. Deshazo, David Van Eck. Government Information Quarterly, 2001

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Electronic Government at the Local Level (2003, unknown): “A variety of definitions of e-government are available (e.g., Kaylor, Deshazo, & Van Eck, 2001; Pardo, 2000; U.S. General Accounting Office, 2000; West, 2000, 2001 b).”
E-government evaluation: a framework and case study (2003, methodology): “Adapted from the Gauging e-government: A report on implementing services among American cities by Kaylor, Deshazo, & Eck.(20)”
Barriers to e-government integration (2005, background): “Several authors have warned of the danger of replicating manual inefficiencies in an online setting (Kaylor et al., 2001; Al-Kibsi et al., 2001).”
e-GovQual: A multiple-item scale for assessing e-government service quality (2012, background): “Some research has been conducted for e-government by collecting users’ opinions about the factors that characterize the quality of an e-government web page [3], [4], efforts that try to benchmark the actual status of e-government implementation [5] and finally by evolving an instrument that was deve”