Understanding Street‐Level Bureaucrats' Decision Making: Determining Eligibility in the Social Security Disability Program

By Lael R. Keiser. 2010

278 citations recorded by the source corpus.

Subfields: Education, Political Science and International Relations, Public Administration

View Paper: https://www.semanticscholar.org/paper/d0e8d24ed714751df58e978b80b088793063b2bc

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Education

1. M. Davidovitz
2. Gwen Arnold
3. N. Cohen

In Political Science and International Relations

1. M. Davidovitz
2. Gwen Arnold
3. N. Cohen

In Public Administration

1. M. Davidovitz
2. Gwen Arnold
3. N. Cohen

Citations in the corpus

• Street-level policy entrepreneurship (2015, background): “Yet, they are helpless in that they must manage competing and sometimes contradictory mandates while constrained by overwhelming client needs and limited time and resources (Hupe and Hill 2007; Keiser 2010).”
• How Culture Affects Street-Level Bureaucrats’ Bending the Rules in the Context of Informal Payments for Health Care: The Israeli Case (2018, background): “…with which they make decisions are among the main factors in their decision-making processes (Bovens & Zouridis, 2002; Cohen & Gershgoren, 2016; Isett, Morrissey, & Topping, 2006; Keiser, 2010), usually scholars avoid pointing to culture as a very important factor in understanding SLBs’ discretion.”
• Playing defence: the impact of trust on the coping mechanisms of street-level bureaucrats (2020, background): “SLBs have direct, face-to-face interactions with their clients that are often long term (Maynard-Moody and Musheno 2003; Keiser 2010), allowing them to develop attitudes towards and perceptions about their clients (Kallio and Kouvo 2015) that influence their degree of trust in them.”