Consumer complaint behaviour of Asians and non‐Asians about hotel services: An empirical analysis

By Eric Wai Ting Ngai, V. C. Heung, Y. Wong, F. Chan. 2007

243 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/cfeed61c47d9673e73a46ccdc39e8b0347ee2af6

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Markus Schuckert
2. R. Law
3. Xianwei Liu
4. Konstantina Tsiakali

In Organizational Behavior and Human Resource Management

1. R. Law
2. Xianwei Liu
3. Markus Schuckert
4. Dimitrios Buhalis
5. Fiona X. Yang

In Sociology and Political Science

1. Markus Schuckert
2. Xianwei Liu
3. R. Law
4. Haiyan Song
5. Gang Li
6. Dimitrios Buhalis
7. Fiona X. Yang
8. Cheng-Hua Wang

Citations in the corpus

• A segmentation of online reviews by language groups: How English and non-English speakers rate hotels differently (2015, background): “Asians are less familiar with different modes of complaints and complaint behavior, but are more likely to spreadnegativeword-of-mouth (Ngai et al., 2007).”