A segmentation of online reviews by language groups: How English and non-English speakers rate hotels differently

By Markus Schuckert, Xianwei Liu, R. Law. 2015

138 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/8623cb283b6555b7abd166c6ef02c21ce242b172

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Mingshu Wang
2. Yabing Zhao
3. Xun Xu

In Sociology and Political Science

1. Mingshu Wang
2. Yabing Zhao
3. Xun Xu

Citations in the corpus

• Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2019, background): “Customers’ ratings indicate their satisfaction, whose antecedents and influence have been extensively studied in the literature (e.g., Banerjee and Chua, 2016; Schuckert et al., 2015).”