An assessment of innovativeness in KIBS: implications on KIBS' co-creation culture, innovation capability, and performance

By María Leticia Santos-Vijande, Celina González-Mieres, J. López-Sánchez. 2013

117 citations recorded by the source corpus.

Purpose – The purpose of this paper is to investigate the relationship between innovative culture, innovation efforts, and their performance among knowledge-intensive business services (KIBS). Innovation intensity is evaluated in the technical and administrative domains. Performance indicators include customer-related outcomes and market and financial results relative to competition. To provide insight into how innovativeness contributes to sustaining a KIBS' competitiveness, the mediating role of its predisposition to involve customers and front-line employees in new service development is also considered. Design/methodology/approach – In accordance with the objectives of the research, and from an extensive review of the literature, the authors develop a conceptual model and test it on a sample of 154 Spanish KIBS using structural equation modelling. Findings – The results show that KIBS' appraisal of customers' and front-line employees' participation in new service co-creation is strongly determined by ...

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/cd492b53b393fb0e25fd2c74e7b4d950f86149b8

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In Marketing

1. Thomas Leclercq
2. Ingrid Poncin
3. Wafa Hammedi

In Organizational Behavior and Human Resource Management

1. Thomas Leclercq
2. Ingrid Poncin
3. Wafa Hammedi

In Strategy and Management

1. Thomas Leclercq
2. Ingrid Poncin
3. Wafa Hammedi

Citations in the corpus

• Ten years of value cocreation: An integrative review (2016, background): “These cocreated contents generally outperform professionally created consequences on key market performance metrics such as sales, newness, or strategic impact (Black et al., 2014; Nishikawa et al., 2013; Santos-Vijande et al., 2013).”