The three dimensions of responsiveness

315 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Supply chain management and the circular economy: towards the circular supply chain (2018, unknown): “A typical example of traditional, linear supply chains therefore is the fast-moving consumer goods sector, which focuses on high levels of efficiency, volume throughput and customer responsiveness (e.g. van Hoek 1999; Handfield and Bechtel 2002; Holweg 2005).”
A theoretical review of flexibility, agility and responsiveness in the operations management literature: Toward a conceptual definition of customer responsiveness (2009, background): “However, Jayachandran et al. (2004) note that customer orientation need not necessarily result in customer responsiveness, as the propensity to respond may not be matched by the corresponding ability to respond.”