THE INMATES ARE RUNNING THE ASYLUM

By B. Sullivan. 2000

472 citations recorded by the source corpus.

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Citations in the corpus

Explanation in Human-AI Systems: A Literature Meta-Review, Synopsis of Key Ideas and Publications, and Bibliography for Explainable AI (2019, neutral): “…in both the technical literature and the recent popular press (Alang, 2017; Bornstein, 2016; Champlin, Bell, and Schocken, 2017; Clancey, 1986a; Cooper, 2004; Core, et al., 2006; Harford, 2014; Hawkins, 2017; Kim, 2018; Kuang, 2017; Marcus, 2017; Monroe, 2018; Pavlus, 2017; Nott, 2017; Pinker,…”
Explanation in Artificial Intelligence: Insights from the Social Sciences (2017, background): “The very experts who understand decision-making models the best are not in the right position to judge the usefulness of explanations to lay users — a phenomenon that Miller et al. refer to (paraphrasing Cooper [31]) as “the inmates running the asylum”.”
Personas: practice and theory (2003, background): “P R U I T T A N D G R U D I N : P E R S O N A S 315 people: to designers, developers, testers, writers, managers, marketers, and others. Information from market research, ethnographic studies, instrumented prototypes, usability tests, or any other relevant source can be conveyed rapidly to all proje”
Key principles for user-centred systems design (2003, methodology): “Cooper (1999) describes personas as a tool for communication and design within the group of designers, software developers, managers, customers and other stakeholders.”
Crafting a Place for Interaction Design Research in HCI (2008, methodology): “12 Similar to Buchanan’s idea of “clinical design research” 13 and to our previous work on opportunities for design cases to produce knowledge, 14 this type of research in the HCI community is limited to the ethnographic styled or participatory work done before the design of any artifacts.”
Empathy and experience in HCI (2008, background): “In Cooper’s approach more than Nielsen’s, there is a striving to get behind abstractions down to unique characters with individual histories, thoughts and feelings.”