Consequences of Ambivalence on Satisfaction and Loyalty.

By Svein Ottar Olsen, James B. Wilcox, U. Olsson. 2005

187 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/c84dab85812a83ed995981b92435ab93fd4e495c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Drew Martin
2. Arch G. Woodside
3. E. Penz
4. Margaret K Hogg
5. Sameer Hosany
6. K. Kaplanidou
7. Xiang Li
8. A. Apostolopoulou

In Organizational Behavior and Human Resource Management

1. Drew Martin
2. Arch G. Woodside
3. E. Penz
4. Margaret K Hogg
5. Sameer Hosany
6. Girish Prayag
7. N. Scott

In Strategy and Management

1. Arch G. Woodside
2. Sameer Hosany

Citations in the corpus

• Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research (2020, unknown): “, 2008), consuming food (Olsen et al., 2005), making product replacement decisions (Roster and Richins, 2009), watching commercials (Madrigal and Bee, 2005), experiencing a disappointing win or a relieving loss in a gambling setting (Larsen et al.”
• Emotions in Tourism: Theoretical Designs, Measurements, Analytics, and Interpretations (2020, background): “Several consumer behavior (e.g., Aaker, Drolet, and Griffin 2008; Andrade and Cohen 2007; Lau-Gesk 2005; Olsen, Wilcox, and Olsson 2005; Penz and Hogg 2011; Schmalz and Orth 2012) as well as psychology studies (e.g., Berrios, Totterdell, and Kellett 2015, 2018; Larsen, McGraw, and Cacioppo 2001;…”
• Mapping symbolic (anti-) consumption (2009, unknown): “…and repulsion) i.e. both consumption and anti-consumption Reciprocal and reflexive dynamic(s) Approach-avoidance thresholds Consumer ambivalence (Olsen, Wilcox, and Olsson, 2005; Otnes et al., 1997; Priester and Petty, 1996; Ruth, Brunel, and Otnes, 2002) Middle Consumption Anti-consumption [as…”
• The role of mixed emotions in consumer behaviour (2011, background): “506), and in order to contribute to earlier work on consumer ambivalence (Olsen et al., 2005; Otnes et al., 1997; Ruth et al., 2002), we conceptualize and investigate the inter-relationship between consumer ambivalence (i.”