Satisfaction levels of mainland Chinese travelers with Hong Kong hotel services

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Culinary tourism: Satisfaction with a culinary event utilizing importance-performance grid analysis (2009, background): “Heung (2000) reported that customer satisfaction was the post-purchase evaluation comparing expectations with performance and subsequent judgment concerning a specifi c product or service.”
Analysis of satisfiers and dissatisfiers in online hotel reviews on social media (2016, background): “…(Alegre and Garau, 2010), very few studies have examined the determinants of hotel customer dissatisfaction and they only measured the discrepancy between service expectations and perceived performance when they were not delivered to the expected standard (Dolnicar, 2002; Heung, 2000).”
Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2017, unknown): “…Chi and Qu (2009), Clemens et al. (2010), Emir and Kozak (2011), Fawzy (2010), Gagnon and Roh (2007), Gill et al. (2006), Gunderson et al. (1996), Heung (2000), Kim et al. (2009b), Hsieh and Tsai (2009), Kandampully and Suhartanto (2000), Kang et al. (2004), Kuo (2007), Lau et al. (2005), Law…”