See no evil, hear no evil, speak no evil: a study of defensive organizational behavior towards customer complaints

By Christian Homburg, Andreas Fürst. 2007

143 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/c45f078791e75f5a48accff10ea0081d7ce9e274