The cost of satisfaction: a national study of patient satisfaction, health care utilization, expenditures, and mortality.

By J. Fenton, A. Jerant, K. Bertakis, P. Franks. Archives of Internal Medicine, 2012

948 citations recorded by the source corpus.

Subfields: Economics and Econometrics, General Health Professions

View Paper: https://www.semanticscholar.org/paper/4bff1f5da34313eafd14ac691cfc9fb55f9969dd

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Economics and Econometrics

1. M. Smith
2. J. McGinnis
3. Alan M. Zaslavsky
4. R. Saunders
5. Leigh Stuckhardt

In General Health Professions

1. M. Smith
2. J. McGinnis
3. R. Saunders
4. Leigh Stuckhardt

Citations in the corpus

• Best Care at Lower Cost: The Path to Continuously Learning Health Care in America (2013, background): “On the other hand, one recent study cast doubt on the correlation between high levels of patient-centeredness and improved outcomes, finding that greater patient satisfaction was associated with higher inpatient use, higher health care costs, and increased mortality (Fenton et al., 2012).”
• Examining the Role of Patient Experience Surveys in Measuring Health Care Quality (2014, background): “In a sample of 52,000 adult patients, Fenton et al. (2012) found that the patients reporting the best patient–provider communication and overall ratings of care had greater total health care and prescription drug expenditures, more inpatient admissions, and higher mortality.”