Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model

By Ling Zhao, Yao-bin Lu, Long Zhang, Patrick Y. K. Chau. Decision Support Systems, 2012

389 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/c200b0b6a80ad58f8b0fd7b461ed75d54fa0ae6d

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In Information Systems and Management

In Marketing

In Organizational Behavior and Human Resource Management

Citations in the corpus

An investigation of users’ continuance intention towards mobile banking in China (2016, background): “Zhao et al. (2012) explored the effects of service quality and justice on user satisfaction, which in turn, affects continuance intention of mobile value-added services.”
User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust (2014, background): “According to Zhao et al. (2012), understanding the antecedent factors and consequences of consumer satisfaction in the mobile communications market remains on the research agenda.”
The determinants of recommendations to use augmented reality technologies: the case of a Korean theme park. (2015, background): “Zhao et al. (2012) argued that the majority of research is unable to differentiate between these two types of satisfaction.”
Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty (2018, background): “Zhao et al. (2012) indicated that the outcome quality has significant and positive effects on the cumulative satisfaction, while it does not exert any effects on the transaction-specific satisfaction.”
Do you get tired of socializing? An empirical explanation of discontinuous usage behaviour in social network services (2016, background): “Many studies have found a positive relationship between satisfaction and continuance intention toward SNSs (Zhao et al. 2012, Laumer et al. 2013, Lin et al. 2014).”