The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model

By Veysel Yilmaz, E. Arı. 2017

116 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/c09b30cc1fc80b9f50f889b7775e7d788aab41db