The impact of perceived service quality dimensions on customer satisfaction

By R. Kant, Deepak Jaiswal. 2017

162 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/ba935423222f63095f5476c80735903dfb1d6cda

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Judit Olah
2. János Nagy
3. József Popp
4. Hossam Haddad
5. M. Pakurár

In Organizational Behavior and Human Resource Management

1. Samar Rahi
2. F. Alnaser
3. Judit Olah
4. János Nagy
5. Mahmoud Alghizzawi
6. Majeed Mustafa Othman Mansour
7. József Popp
8. Hossam Haddad

In Strategy and Management

1. Judit Olah
2. József Popp

Citations in the corpus

• The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector (2019, background): “These findings are consistent with previous studies [46,47,49,50,54].”
• Integration of UTAUT model in internet banking adoption context (2019, result): “Moving toward mediating variables, fi ndings revealed that effort expectancy mediates the relationship between website design and performance expectancy and the fi nding was in line with that of Kant and Jaiswal (2017).”