The effects of expectancy disconfirmation on outcome satisfaction in police‐citizen encounters

By Michael D. Reisig, Meghan Stroshine Chandek. 2001

178 citations recorded by the source corpus.

Subfields: Political Science and International Relations, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/b92897b9da2ded92ebfde7844b5f0f71966ddea0

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Citations in the corpus

Perceptions of the police (2002, background): “Numerous studies indicate that crime victims who are satisfied with the officers’ handling of the incident rate the police more favorably than dissatisfied victims (Bordua and Tifft, 1971; Brandl and Horvath, 1991; Carlson and Sutton, 1979; Chandek, 1999; Coupe and Griffiths, 1999; Furstenberg and W”
The Impact of Procedurally-Just Policing on Citizen Perceptions of Police During Traffic Stops: The Adana Randomized Controlled Trial (2016, unknown): “assessments based upon the general activities of the police (e.g., Paternoster et al. 1997; Reisig and Chandek 2001).”
A longitudinal analysis of citizens' attitudes about police (2010, background): “This is relevant to the police agencies nationwide that are adopting “customer service” orientations and trying to enhance “consumer” satisfaction with police services (Reisig and Chandek, 2001; Skogan and Hartnett, 1997).”
Measuring Student Expectations and Their Effects on Satisfaction: The Importance of Managing Student Expectations (2006, background): “…to evaluate their perceived reality of that experience (Cassidy-Smith, Lawler, Perez, Baumann, & Boudreaux, 2004; Krentler & Appleton-Knapp, 2004; Reisig & Chandek, 2001; Van Montfort, Masurel, & Van Rijn, 2000), or their expectations are manipulated in an experimental setting (Churchill &…”
The Salience of Social Contextual Factors in Appraisals of Police Interactions with Citizens: A Randomized Factorial Experiment (2014, background): “Such procedural justice judgments are found to both shape reactions to personal experiences with legal authorities and to be important in assessments based upon the general activities of the police (e.g., Paternoster et al. 1997; Reisig and Chandek 2001).”
Legitimacy, Trust, Social Capital, and Policing Styles (2008, background): “Similarly, Reisig and Chandek (2001) claim citizen expectations of police performance are as important as the officers’ actual performance in determining citizen satisfaction with police.”
Revisiting Broken Windows Theory: Examining the Sources of the Discriminant Validity of Perceived Disorder and Crime (2010, background): “…and citizens, the latter of whom feel that their rights and dignity are threatened when officers persistently scrutinize them (Gau & Brunson, 2010), which can undermine police-community relationships (Reisig, Bratton, & Gertz, 2007; Reisig & Parks, 2000, 2004; Reisig & Stroshine Chandek, 2001).”
Measuring public perceptions of the police (2010, background): “A handful of studies have applied the service quality framework to policing (Donnelly et al., 2006; Reisig and Chandek, 2001; Webb, 1998).”