The Citizen Satisfaction Index (CSI): Evidence for a Four Basic Factor Model in a German Sample
By Sebastian Zenker, Sibylle Petersen, Andreas Aholt. 2013
167 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/b3b14420b7d36d050fdb74251e66717b9ef4a6a9
How researchers see this paper
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In Organizational Behavior and Human Resource Management
- Natascha Rütter
- Sebastian Zenker
- Sibylle Petersen
- Erik Braun
- Nikolaos Stylos
- Constantinos-Vasilios Priporas
In Sociology and Political Science
- Natascha Rütter
- Sebastian Zenker
- Sibylle Petersen
- Erik Braun
- Nikolaos Stylos
- Constantinos-Vasilios Priporas
Citations in the corpus
- Is satisfaction the key? The role of citizen satisfaction, place attachment and place brand attitude on positive citizenship behavior (2014, methodology): “Therefore, we use the Citizen Satisfaction Index (CSI) model by Zenker et al. (2013) and empirically show that citizen satisfaction strongly influences place attachment, the evaluation of a place and the intention to leave a place.”
- City image, city brand personality and generation Z residents' life satisfaction under economic crisis: Predictors of city-related social media engagement (2020, background): “Previous studies have documented the crucial role residents play in city branding (see Braun, Kavaratzis, & Zenker, 2013; Manyiwa, Priporas, & Wang, 2018; Zenker, Braun, & Petersen, 2017).”
- Branding the destination versus the place: The effects of brand complexity and identification for residents and visitors (2017, background): “…& Sen, 2003* OD2 cities OD3 e he criticize me ID1 Bhattacharya & Sen, 2003* t the city I live in ID2 ID3 in, it feels like a compliment ID4 SA1 Zenker et al., 2013 SA2 SA3 AT1 Zenker & Gollan, 2010 ace AT2 AT3 le WM1 Carroll & Ahuvia, 2006* WM2 WM3 tising WM4 ITY] CT1 Allen & Meyer, 1990* CT2…”