The Psychology of Survey Response

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Mixed mode designs: finding the balance between nonresponse bias and mode effects (2005, background): “It has been argued that mode effects are strongest in surveys that include questions with so-called socially desirable answer categories (De Leeuw 1992; Presser and Stinson 1998; Tourangeau et al. 2000) or in the case of sensitive subjects (Rasinski et al.”
Arbitrary metrics in psychology. (2006, methodology): “When people use rating scales to answer questions, they must first make cognitive representations of the question asked and their response to it, and they then must translate this judgment into a response on the rating scale provided by the investigator (see N. Schwarz, 1999; Tourangeau, Rips, & Ra”
The Science of Asking Questions (2003, methodology): “…applied information-processing models from cognitive psychology to explain how questions are answered in survey interviews 0360-0572/03/0811-0065$14.00 65 (Sirken et al. 1999, Sudman et al. 1996, Tourangeau et al. 2000), and these models have influenced much of the research that we review here.”
Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006, background): “According to the literature, these types of effects differentially influence how the rater responds to questions, thereby resulting in method biases (Tourangeau et al. 2000).”