The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature.

By R. Crow, H. Gage, S. Hampson, J. Hart, A. Kimber, L. Storey, H. Thomas. Health Technology Assessment, 2002

1,258 citations recorded by the source corpus.

Subfields: Economics and Econometrics, General Health Professions

View Paper: https://www.semanticscholar.org/paper/a93e003f5a8c15b4ea8cf3d0fa6b6aebb9a8b7cd

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Economics and Econometrics

1. O. James
2. Gregg G. Van Ryzin
3. Morten Hjortskov
4. Simon Calmar Andersen

In General Health Professions

1. O. James

Citations in the corpus

• Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services (2007, background): “The role of expectations about services has been discussed as a possible influence on satisfaction but there is little systematic empirical work on the topic in the United Kingdom (Crow et al. 2003; Duffy 2000; National Consumer Council 2004; Office of Public Service Reform/MORI 2002; Office of the ”