Outsourcing, competitive capabilities and performance: an empirical study in service firms

By Oscar F. Bustinza, Daniel Arias-Aranda, L. Gutierrez-Gutierrez. 2010

154 citations recorded by the source corpus.

In analyzing the relationship between outsourcing and firm performance, different authors have studied the effects that outsourcing can have on the firm. Even if we establish an initial link between outsourcing and representative measurements of the results achieved through cost savings or the creation of greater market value, no author seems to have established a precise relationship between outsourcing and the most representative measures of company performance (organizational and business performance). After reviewing the literature on this issue, we believe that research has undervalued the impact that outsourcing decisions have on our competitive capabilities. After making an empirical study of service firms, this article finds that there is a relationship between outsourcing decisions and company performance which is articulated via the impact of outsourcing decisions on the firm's competitive capabilities.

Subfields: Management Information Systems, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/a8456af37d9f6c303c95543ec1f946c7fe0b9a11

Citations in the corpus

• Servitization and Competitive Advantage: The Importance of Organizational Structure and Value Chain Position (2015, unknown): “This fi nding supports previous studies suggesting that services are crucial to achieving differentiation and reinforce core competencies ( Bustinza, Arias-Aranda, and Gutierrez-Gutierrez 2010 ).”
• Product-service innovation and performance: the role of collaborative partnerships and R&D intensity (2019, unknown): “This scale is a second-order construct containing two dimensions (see Figure 1) found in (Bustinza et al., 2010), organisational performance (competitive advantage, higher customer satisfaction) and business performance (profit level, profit level change, increased profitability).”