The impact of polices on government social media usage: Issues, challenges, and recommendations

By John Carlo Bertot, Paul T. Jaeger, Derek L. Hansen. Government Information Quarterly, 2012

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Using social media to enhance citizen engagement with local government: Twitter or Facebook? (2018, background): “Many authors have observed that the use of social media in the public sphere can improve communication, citizen engagement, transparency, trust, democracy and the transfer of good practices among government agencies, among other benefits (Bertot et al., 2012; Picazo et al., 2012).”
Social media adoption and resulting tactics in the U.S. federal government (2013, background): “Gov ernment use of social media is publicly observable on the web, what is less know is how internal adoption decisions are made in the highly regulated and guarded information paradigm of government organiza tions in comparison to other types of technology adoption decisions.”
An Open Government Maturity Model for social media-based public engagement (2012, background): “Another important challenge for all levels of open government maturity is the incompatibility or inconsistency between existing policies/rules and social media usage (Bertot et al., 2012).”
Government innovation through social media (2013, background): “In this line of argument, studies from Mergel (2012b), Bertot, Jaeger, and Grimes (2010), and Bertot, Jaeger, and Hansen (2012), amongothers, suggest the capacity of socialmedia in government to foster co-production of services and public policies, crowdsourcing of solutions to social and political…”