An Open Government Maturity Model for social media-based public engagement

By Gwanhoo Lee, Y. Kwak. Government Information Quarterly, 2012

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Government innovation through social media (2013, background): “For instance, President Obama's 2009 Memorandum on Transparency and Open Government stated three goals (transparency, participation, and collaboration), which the executive branch of the U.S. government was tasked with fostering via open government strategies (Lee & Kwak, 2012).”
Socio-technical Impediments of Open Data (2012, background): “…Waaijers, 2011) There are complicated licensing procedures or prohibitive fees (European_Commission, 2011b) Lack of public participation mechanisms (Lee and Kwak, 2012) Public organizations do not react on user input (Janssen et al., 2012) There are no mechanisms for ensuring that results of open…”
Using social media to enhance citizen engagement with local government: Twitter or Facebook? (2018, methodology): “With respect to the metrics to be applied, Lee and Kwak (2012) proposed an open government maturity model with which to analyse public participation through social media in US Federal agencies, and in this model the highest level is termed ubiquitous engagement.”
Citizens' engagement on local governments' Facebook sites. An empirical analysis: The impact of different media and content types in Western Europe (2015, background): “Fostering participation in SM platforms is an issue that continues to present challenges for researchers and practitioners alike (Al-Debei, Al-Lozi, & Papazafeiropoulou, 2013; Lee & Kwak, 2012).”