ICT Adoption in Small and Medium Enterprises: an Empirical Evidence of Service Sectors in Malaysia

By Syed Shah Alam, Mohd Noor. 2009

298 citations recorded by the source corpus.

The purpose of this study is to gain a deep understanding of the factors which influence the adoption and usage of ICT by SMEs in Malaysia. This study examines the relationship between ICT adoption and its five factors which are perceived benefits, perceived cost, ICT knowledge, external pressure and government support. The results of this study show that three factors examined are significantly important to the adoption of ICT where as perceived cost and external pressure are found to be insignificant in determining its adoption. This study provides a greater understanding of SME’s perception about ICT adoption in their service business. Those SMEs who are interested in promoting their business on online may find these results helpful in guiding their efforts.

Subfields: Information Systems and Management, Management Information Systems, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/a1b10d82b93971f434e9f283b95fbd48df269d05

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In Information Systems and Management

In Management Information Systems

In Strategy and Management

Citations in the corpus

ICT Impact on SMEs Performance (2014, methodology): “After the thorough multiple regression analysis of the study which examined the relationship between ICT adoption and its factors Alam and Noor (2009) and Lopez-Nicolas and Soto-Acosta (2010) found out that perceived benefits, ICT knowledge and skill, government support are also significant elements”
Factors influencing the use of social media by SMEs and its performance outcomes (2015, background): “In a similar study by Alam and Noor (2009) perceived cost was found to have no direct impact on ICT adoption.”
An Empirical Study of Success Factors of Women Entrepreneurs in Southern Region in Malaysia (2011, result): “This contradicting result might be due to the fact that to date only 30% of SMEs in Malaysia found to have web presence (Alam & Kamal, 2009).”
Why do small and medium enterprises use social media marketing and what is the impact: Empirical insights from India (2020, background): “Earlier research also highlights that there is a casual relationship, between cost and adoption of technology (Acquity Group, 2014; Alam & Noor, 2009; Kim & Shin, 2015).”