Developing e-service quality scales: A literature review

By Riadh Ladhari. 2010

419 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/a0416cc5975c20100de0d15d302f76e513dec273

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. M. E. C. Ferreira
2. F. F. R. Morgado
3. A. C. S. Amaral
4. J. F. F. Meireles
5. C. M. Neves

In Organizational Behavior and Human Resource Management

1. M. E. C. Ferreira
2. F. F. R. Morgado
3. A. C. S. Amaral
4. J. F. F. Meireles
5. C. M. Neves

In Sociology and Political Science

1. M. E. C. Ferreira
2. F. F. R. Morgado
3. A. C. S. Amaral
4. J. F. F. Meireles
5. C. M. Neves

Citations in the corpus

• Scale development: ten main limitations and recommendations to improve future research practices (2017, methodology): “Previous studies have also found expert opinion to be the most common qualitative method for the elimination of unsuitable items (Kapuscinski and Masters 2010; Ladhari 2010).”