Chatbots applications in education: A systematic review

By Wilfred Chinedu Okonkwo, Abejide Ade-ibijola. Computers and Education: Artificial Intelligence, 2021

719 citations recorded by the source corpus.

Abstract The introduction of Artificial Intelligence technology enables the integration of Chatbot systems into various aspects of education. This technology is increasingly being used for educational purposes. Chatbot technology has the potential to provide quick and personalised services to everyone in the sector, including institutional employees and students. This paper presents a systematic review of previous studies on the use of Chatbots in education. A systematic review approach was used to analyse 53 articles from recognised digital databases. The review results provide a comprehensive understanding of prior research related to the use of Chatbots in education, including information on existing studies, benefits, and challenges, as well as future research areas on the implementation of Chatbot technology in the field of education. The implications of the findings were discussed, and suggestions were made.

Subfields: Artificial Intelligence, Computer Science Applications

View Paper: https://www.semanticscholar.org/paper/9f1e61642b9a8c6485dc87c4d1dcef532a8fe07f

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Citations in the corpus

Exploring Students’ Perceptions of ChatGPT: Thematic Analysis and Follow-Up Survey (2023, background): “Chatbots have long found their way to formal and informal education [4], [5].”
Determinants of Intention to Use ChatGPT for Educational Purposes: Findings from PLS-SEM and fsQCA (2023, positive): “These chatbots can grant students access to information in various locations and time-frames, offer personalized aid by recollecting past conversations, and deliver prompt feedback in a manner that mimics human interaction (Jeon, 2021; Lee & Yeo, 2022; Okonkwo & Ade-Ibijola, 2021).”
New Era of Artificial Intelligence in Education: Towards a Sustainable Multifaceted Revolution (2023, background): “Several studies found that chatbots can improve students’ learning experiences and facilitate their education [5].”
Impact of ChatGPT on learners in a L2 writing practicum: An exploratory investigation (2023, methodology): “Prior to the advent of ChatGPT, conversational chatbots have been actively applied in multiple domains of education in recent years (Okonkwo & Ade-Ibijola, 2021), e.g., writing practice (Kılıçkaya, 2020), dynamic assessment (Jeon, 2021), and language pedagogy (Kohnke, 2022).”
Interacting with educational chatbots: A systematic review (2022, methodology): “Okonkwo and Ade-Ibijola (2021) discussed challenges and limitations of chat-bots including ethical, programming, and maintenance issues.”
Artificial Intelligence (AI) Student Assistants in the Classroom: Designing Chatbots to Support Student Success (2022, methodology): “…agents (Luger & Sellen, 2016) such as chatbots (Schlesinger et al., 2018; Stieglitz et al., 2021), have been leveraged to assist student life in education (Goel & Polepeddi, 2016; Hwang & Chang, 2021; Kerly et al., 2007; Kerry et al., 2009; Okonkwo & Ade-Ibijola, 2020, 2021; Zhao et al., 2020).”