Measuring service quality in higher education: HEdPERF versus SERVPERF

By Firdaus Abdullah. 2006

474 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/9b26ae26f0ca12ada15157f84b2a8367b404d83d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Teddy Chandra
2. N. Becket
3. Martha Ng
4. Stefani Chandra
5. H. Wong
6. Priyono Priyono
7. M. Brookes
8. P. Sultan

In Marketing

1. Teddy Chandra
2. N. Becket
3. Martha Ng
4. Stefani Chandra
5. H. Wong
6. Priyono Priyono
7. M. Brookes
8. P. Sultan

In Organizational Behavior and Human Resource Management

1. P. Sultan
2. H. Wong
3. Teddy Chandra
4. N. Becket
5. Martha Ng
6. Stefani Chandra
7. Priyono Priyono
8. M. Brookes

Citations in the corpus

• The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study. (2018, methodology): “…was adopted partly from prior studies where one indicator was formulated by the researchers and other eleven were adopted from prior studies (Abdullah, 2006; Annamdevula & Bellamkonda, 2016a & 2016b; de Jager & Gbadamosi, 2010; Lagrosen, Seyyed‐Hashemi, & Leitner, 2004; Mahapatra & Khan,…”
• Quality Management Practice in Higher Education -- What Quality Are We Actually Enhancing? (2008, background): “References Abdullah, F. (2006) Measuring Service Quality in Higher Education: HEdPERF versus SERVPERF.”
• Antecedents and consequences of service quality in a higher education context: A qualitative research approach (2013, background): “The extant studies (Abdullah, 2005; 2006a, 2006b, 2006c; Sultan & Wong, 2010) find a number of items to measure non-academic aspects (or administrative aspects) of | P a g e 26 service quality without proper definition.”