Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI)

By Kyung-A Sun, Dae-Young Kim. 2013

244 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/9904908dbc314bc078b4acdb08607eaf8e57d4e9

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In Marketing

1. Xuemei Xie

Citations in the corpus

• Corporate social responsibility, customer satisfaction, and financial performance: The moderating effect of the institutional environment in two transition economies (2017, background): “Here, some researchers have demonstrated that CSR is positively related to financial performance (Alafi and Hasoneh, 2012; Lin et al., 2009; Sun and Kim, 2013; Wang et al., 2015).”