Effects of compensation for service recovery: From the equity theory perspective

By Soyeon Kwon, S. Jang. 2012

89 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/960d021a24bb3bfb66d9ff43f5ac9656ad1bdc88