Crisis response and crisis timing strategies, two sides of the same coin

By An‐Sofie Claeys, Verolien Cauberghe. 2012

179 citations recorded by the source corpus.

Subfields: Communication, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9388e963278639e725e06432c2621280bbc46706

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Communication

1. Liang Ma
2. Toni G.L.A. van der Meer
3. M. Zhan
4. Ward van Zoonen

In Sociology and Political Science

1. Liang Ma
2. Toni G.L.A. van der Meer
3. M. Zhan
4. Ward van Zoonen

Citations in the corpus

• Effects of attributed responsibility and response strategies on organizational reputation: A meta-analysis of situational crisis communication theory research (2016, background): “Other strategies that do not focus on issues of responsibility, such as sympathy (Coombs, 2014), inoculation (Wan & Pfau, 2004) and stealing the thunder (Claeys & Cauberghe, 2012; Wrigley, 2011), also deserve more exploration.”
• The Importance of Source and Credibility Perception in Times of Crisis: Crisis Communication in a Socially Mediated Era (2015, background): “Prior research indicated that organizational (i.e., source) credibility mediates the effect of crisis response on postcrisis reputation (Claeys & Cauberghe, 2012).”