Antecedents and consequences of destination image gap
By Josefa D. Martín-Santana, Asunción Beerli-Palacio, P. A. Nazzareno. 2017
193 citations recorded by the source corpus.
The purpose of this study is to examine the antecedents that explain changes to the image that first-time tourists have (pre- and post-visit image gap) of a destination and its impact on satisfaction and loyalty through the design and validation of a model. The research has been carried out using a sample of 411 tourists in Tenerife (Spain). The involvement with the trip, the time dedicated to the search for information, and the number of attractions visited influence the change in cognitive image. The factors that explain the time spent searching for information are uncertainty, involvement, and duration and intensity of the visit. The positive gap in the image generates greater satisfaction, which has a positive impact in the loyalty.
Subfields: Marketing, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/92beeec09a3aa0ec17a09170c77bf7c9b9298f39
How researchers see this paper
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In Marketing
- Jong-Hyeong Kim
- Lester W. Johnson
- Erose Sthapit
- Dafnis N. Coudounaris
- Songshan (Sam) Huang
- Seohee Chang
- J. Ritchie
In Sociology and Political Science
- S. F. G. Ganji
- Jong-Hyeong Kim
- Samaneh Sadeghian
- Lester W. Johnson
- Erose Sthapit
- Dafnis N. Coudounaris
- Songshan (Sam) Huang
- C. Michael Hall
Citations in the corpus
- The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction (2018, background): “Previsit images are formed before experiencing a destination and are thus influenced by secondary information sources (Martín-Santana, Beerli-Palacio, and Nazzareno 2017).”
- The effect of place image and place attachment on residents’ perceived value and support for tourism development (2020, background): “…al., 2019), most previous studies have emphasized the perspective of tourists about PI and PA (Stylidis, 2016; Eusébio et al., 2018; Silva et al., 2013; Chew & Jahari, 2014; Özdemir & Şimşek, 2015; Tsai, 2015; Kock et al., 2016; Martín-Santana et al., 2017; Song et al., 2017; Stylos et al., 2017).”