The relative importance of physician communication, participatory decision making, and patient understanding in diabetes self-management

By Michele Heisler, R. Bouknight, Rodney A. Hayward, Dylan M. Smith, E. Kerr. Journal of general internal medicine, 2002

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How does communication heal? Pathways linking clinician-patient communication to health outcomes. (2009, background): “patients actively seek information, clarify treatment goals [84,85], and express concerns and feelings [86].”
Coordinating care--a perilous journey through the health care system. (2008, background): “Active participation in care is associated with healthier behaviors, better chronic disease outcome s and medication adherence and better care coordination [ 45 ,46].”
A systematic review of evidence on the links between patient experience and clinical safety and effectiveness (2013, methodology): “Because of time constraints and the heterogeneity of measures used, we did not systematically compare the strengths of positive associations in different studies, but this may be an area for future work.”