Factors affecting the relationship between total quality management and organizational performance
By F. L. Montes, A. Jover, L. M. Fernández. 2003
147 citations recorded by the source corpus.
Subfields: Management Information Systems, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/8426d307a07891223ccfc8a6bdd8764f04342701
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In Management Information Systems
In Strategy and Management
Citations in the corpus
- The structural relationship between TQM, employee satisfaction and hotel performance (2017, background): “In addition, Montes et al. (2003) synthesized five TQM constructs, namely, managerial leadership and commitment, human resource management, the relationship between customers and suppliers, internal organizational culture and process management.”