Creating Rapport with Virtual Agents

By Jonathan Gratch, Ning Wang, Jillian Gerten, Edward Fast, R. Duffy. International Conference on Intelligent Virtual Agents, 2007

440 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

SimSensei kiosk: a virtual human interviewer for healthcare decision support (2014, methodology): “For example, [11] uses vision and prosodic analysis to implement active listening behaviors such as smiles, head nods, and postural mimicry.”
Building a Stronger CASA: Extending the Computers Are Social Actors Paradigm (2020, background): “Moreover, studies have found that media agents are received more positively when they display cues that are more social (Pfeifer & Bickmore, 2011) or socially appropriate (Gratch et al., 2007).”
Beyond Turing: Intelligent Agents Centered on the User (2019, background): “Rapport and similar affective qualities (Gratch et al., 2007) have also been added to some agents.”
It's only a computer: Virtual humans increase willingness to disclose (2014, background): “Specifically, when there is not a human or human-like agent present in some way, shape, or form, people feel less socially-connected during the assessment (DeVault et al., 2014; Gratch et al., 2007, 2013).”
Interpersonal Synchrony: A Survey of Evaluation Methods across Disciplines (2012, background): “evaluated the importance of contingency, a prerequisite of synchrony, on various settings involving human-human and human-virtual agent interactions [139].”