Maturity levels for interoperability in digital government

By Petter Gottschalk. Government Information Quarterly, 2009

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Smart governance in the context of smart cities: A literature review (2018, positive): “…and applications (hardware and software), data management services, integration and alignment of system architectures and work processes also plays an important role in achieving greater administrative efﬁciency through ICT (Gottschalk, 2009; Klievink & Janssen, 2009; Zissis & Lekkas, 2011).”
Are government internet portals evolving towards more interaction, participation, and collaboration? Revisiting the rhetoric of e-government among municipalities (2012, background): “Recent studies demonstrate that evolutionary approaches are useful to understand and evaluate e-government, but have important limitations (Gottschalk, 2009; Sandoval-Almazan & Gil-Garcia, 2008a, 2008b, 2009b).”
An Open Government Maturity Model for social media-based public engagement (2012, background): “Open government data, applications, and processes are interoperable across agencies (Gottschalk, 2009) and they are integrated vertically and horizontally (Layne & Lee, 2001; Pardo & Tayi, 2007).”