The Effects of E-Government on Trust and Confidence in Government

By Caroline J. Tolbert, Karen Mossberger. Digital Government Research, 2003

1,102 citations recorded by the source corpus.

Subfields: Artificial Intelligence, Communication, Political Science and International Relations

View Paper: https://www.semanticscholar.org/paper/808cd36a50e45873b71ae7a5319b8d8fb18b62fe

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Citations in the corpus

A promising phenomenon of open data: A case study of the Chicago open data project (2013, background): “Advocating the public values of e-government, Tolbert and Mossberger (2006) argue that online governmental information enhances public trust and confidence in government.”
Are government internet portals evolving towards more interaction, participation, and collaboration? Revisiting the rhetoric of e-government among municipalities (2012, background): “Citizens around the world have consistently shown low levels of trust in government (Inglehart, 1997; Parent, Vandebeek, & Gemino, 2005; Tolbert & Mossberger, 2006).”
Understanding the Complex Dynamics of Transparency (2013, background): “…(Welch and Wong 2001), local government transparency (Grimmelikhuijsen and Welch 2012; Pina, Torres, and Royo 2007), the relation between transparency and trust (Grimmelikhuijsen 2010; Tolbert and Mossberger 2006), and citizen attitudes toward transparency (Piotrowski and Van Ryzin 2008).”
Adoption of ICT in a government organization in a developing country: An empirical study (2008, background): “Lee et al. (2005) conducted a cross country comparison of eGovernment practices in USA, EU, Singapore, Korea and Japan and found that eGovernment adoption mirrored levels of ICT diﬀusion in the country or region and government leadership.”
Effects of Transparency on the Perceived Trustworthiness of a Government Organization: Evidence from an Online Experiment (2014, neutral): “Recently, some empirical studies have been carried out (e.g., Cook, Jacobs, and Kim 2010; De Fine Licht 2011; Grimmelikhuijsen 2012; Morgeson, VanAmburg, and Mithas 2011; Tolbert and Mossberger 2006) but these studies provide support for neither the optimist nor the pessimist argument.”
Developing and Testing a Theoretical Framework for Computer‐Mediated Transparency of Local Governments (2012, methodology): “Finally, taking a demand-side approach, Tolbert and Mossberger (2006) operationalize transparency from the perspective of end users by asking them, “Are you able to get the information and online services you are seeking online?””
Managing Citizens' Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust (2016, background): “Transparency also facilitates the provision of open, responsive, and accountable services to citizens (Bertot et al. 2010, Tolbert and Mossberger 2006).”
An empirical validation of a unified model of electronic government adoption (UMEGA) (2017, background): “…the integration of services; promoting e-democracy; providing a citizen-oriented focus; prevailing over the social divide; and faster adaptation to meet citizens’ requirements (Akman et al., 2005; Hackney et al., 2007; Huang & Bwoma, 2003; Tolbert & Mossberger, 2006; Watson & Mundy, 2001).”
The public value of E-Government - A literature review (2019, background): “…Rose & Persson, 2012; Rose, Persson, & Heeager, 2015; Rose, Persson, Heeager, & Irani, 2015; Scott et al., 2016; Smith, 2009; Srivastava, 2011; Tolbert & Mossberger, 2006) Value of improved public services (20) (Bai, 2013; Bannister & Connolly, 2014; Castelnovo, 2013; Castelnovo & Simonetta,…”