Customer choice of self‐service technology: the roles of situational influences and past experience

By Cheng Wang, Jennifer A. Harris, Paul G. Patterson. 2012

224 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/794ddc2f08e0fd46d1b7957ea2acd599afb8c5d4

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Jennifer A. Harris
2. Cheng Wang
3. Paul G. Patterson

In Organizational Behavior and Human Resource Management

1. Jennifer A. Harris
2. Cheng Wang
3. Paul G. Patterson

In Sociology and Political Science

1. Jennifer A. Harris
2. Cheng Wang
3. Paul G. Patterson

Citations in the corpus

• The Roles of Habit, Self-Efficacy, and Satisfaction in Driving Continued Use of Self-Service Technologies (2013, background): “…survey Desirability and feasibility both positively affect consumers’ trial intention, whereas technology anxiety negatively affects it Wang, Harris, and Patterson (2012) Self-scanning checkout Interview and observation Waiting time, task complexity, and companion influence are three…”