Propensity To Complain: Effects of Personality and Behavioral Factors

By D. Gursoy, K. Mccleary, Lawrence R. Lepsito. 2007

145 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/78dfdb4061b2faba1f9b07f70c5379ab8e4b9a01

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. R. Law
2. Rosanna Leung
3. Konstantina Tsiakali

In Organizational Behavior and Human Resource Management

1. Rosanna Leung
2. R. Law
3. Dimitrios Buhalis
4. Fiona X. Yang

Citations in the corpus

• A Review of Personality Research in the Tourism and Hospitality Context (2010, background): “Gursoy, McCleary, and Lepsito (2007 ) find that customers with internal LOC are more likely to complain.”