From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control

By Mark Bovens, S. Zouridis. 2002

770 citations recorded by the source corpus.

Subfields: Political Science and International Relations, Public Administration, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/78267dd721d34359b679536207c07a7d9f0e2cd5

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Citations in the corpus

On the apparent conflict between individual and group fairness (2019, background): “king are being automated or augmented with algorithms, the need for occasional individualised consideration is one of the reasons for keeping a human-in-the-loop, or ‘screen-level bureaucrat’ on hand [1, 8, 12, 48]. By scrutinising additional information about the individual that the algorithm does ”
Accountable Artificial Intelligence: Holding Algorithms to Account (2020, background): “…fundamental implications for public administration: The impact of digital technologies on the public sector has been well recognized as transformative (Bovens and Zouridis 2002), and AI is set to significantly accelerate and deepen such processes (Shark and Shropshire 2019; Young, Bullock, and…”
How Culture Affects Street-Level Bureaucrats’ Bending the Rules in the Context of Informal Payments for Health Care: The Israeli Case (2018, methodology): “…social networks, and adherence to the letter of the law with which they make decisions are among the main factors in their decision-making processes (Bovens & Zouridis, 2002; Cohen & Gershgoren, 2016; Isett, Morrissey, & Topping, 2006; Keiser, 2010), usually scholars avoid pointing to culture as a…”
Linking Citizen Satisfaction with E-Government and Trust in Government (2004, background): “Bovens and Zouridis (2002) are also critical, finding that street-level bureaucracy is gradually being transformed into screen-level bureaucracy, such that citizens increasingly interact with a Web site instead of with a public servant.”
Citizen interaction with e-government: From the streets to servers? (2005, background): “Scholars have even argued that btoday, a more true-to-life vision of the term dbureaucracyT would be a room filled with softly humming servers, dotted here and there with a system manager behind a screen.(5)Q The Internet has replaced many street-level bureaucracies.”
Street-Level Bureaucracy and E-Government (2015, background): “Other authors, like Bovens and Zouridis (2002), argue that the street-level dimension stricto sensu vanishes with ICT: ‘contacts with citizens no longer take place in the streets, in meeting rooms, or from behind windows, but through cameras, modems, and Web sites’ (2002: 180).”
Four Responsibility Gaps with Artificial Intelligence: Why they Matter and How to Address them (2021, background): “Processes were managed by individual case managers who had direct contact with individual citizens and substantial discretionary powers (Bovens & Zouridis, 2002; Lipsky, 1980).”