Products as Pals: Engaging with Anthropomorphic Products Mitigates the Effects of Social Exclusion

By James A. Mourey, J. Olson, Carolyn Yoon. 2017

229 citations recorded by the source corpus.

Subfields: Applied Psychology, Literature and Literary Theory, Social Psychology

View Paper: https://www.semanticscholar.org/paper/77cca1072bcd9898de66485b3d0b2fc6912596d0

Citations in the corpus

• Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model (2021, unknown): “Customers respond favorably to these features through a process called anthro-pomorphization (Guthrie, 1993; Mourey et al., 2017).”