Customer satisfaction with game and service experiences: antecedents and consequences.

By Masayuki Yoshida, Jeffery D. James. 2010

256 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/76b6224f44b5a5ce4d18fd7b99762a6a5f95b0d0

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. N. Theodorakis
2. K. Kaplanidou
3. Ioanna Karabaxoglou
4. Serafim Karvounis
5. A. Rosado
6. A. Correia
7. Konstantinos Alexandris
8. R. Biscaia

In Organizational Behavior and Human Resource Management

1. Serafim Karvounis
2. Nikolaos Tsigilis
3. N. Theodorakis
4. Konstantinos Alexandris
5. K. Kaplanidou
6. Ioanna Karabaxoglou
7. A. Rosado
8. A. Correia

In Sociology and Political Science

1. N. Theodorakis
2. Serafim Karvounis
3. Nikolaos Tsigilis
4. Ioanna Karabaxoglou
5. Konstantinos Alexandris
6. K. Kaplanidou
7. A. Rosado
8. A. Correia

Citations in the corpus

• Predicting spectators’ behavioural intentions in professional football: The role of satisfaction and service quality (2013, methodology): “…1998; Cronin et al., 2000; Cronin & Taylor, 1992; Dabholkar et al., 2000) and spectator sports literature (Brady et al., 2006; Tsuji et al., 2007; Yoshida & James, 2010) we hypothesized that satisfaction mediates the effect of outcome and functional quality on spectators’ behavioural intentions.”
• The effects of emotions on football spectators' satisfaction and behavioural intentions (2012, methodology): “…of the toilets and responsiveness of employees) and the game atmosphere (e.g. facility aesthetics and crowd experience), clubs may reduce the gap between spectators’ expectations and the actual service delivery, and therefore positively influence behavioural intentions (Yoshida & James, 2010).”
• Effect of Event Service Quality and Satisfaction on Happiness Among Runners of a Recurring Sport Event (2015, background): “As several researchers suggested, generalizations regarding sport service evaluation models and its consequences in different cultures should be treated with caution (Taylor, Sharland, Cronin, & Bullard, 1993; Theodorakis et al., 2013; Yoshida & James, 2010).”
• Predicting behavioral loyalty through corporate social responsibility: The mediating role of involvement and commitment (2017, unknown): “In particular, managers of sport teams and events should focus on promoting such CSR-related communication at venues through event-day announcements and promotions because pleasure and centrality are enhanced when customers are satisfied with their consumption experience (Yoshida & James, 2010).”