Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness

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Role of motivations for luxury cruise traveling, satisfaction, and involvement in building traveler loyalty (2018, background): “…and Hyun, 2017; Hsu et al., 2017; Lee et al., 2017) and customer satisfaction (Brida et al., 2012b; Brida and Coletti, 2012; Brunner et al., 2008; Han and Hyun, 2015; Ostrowski et al., 1993; Park et al., 2004) are major constructs in explaining customer retention and customer loyalty generation…”
Self-identity and internal environmental locus of control: Comparing their influences on green purchase intentions in high-context versus low-context cultures (2020, neutral): “…Haokai, 2016; Malhotra and McCort, 2001; Manaktola et al., 2007) and individualistic cultures (Bamberg, 2003; Cook et al., 2002; Culiberg and Elgaaied‐Gambier, 2016; Dean et al., 2012; Han, 2015; Han et al., 2010; Han and Kim, 2010; Harland et al., 1999; Mannetti et al., 2004; Wall et al., 2007).”
Destination image during the COVID-19 pandemic and future travel behavior: The moderating role of past experience (2021, methodology): “This reflects the results of previous studies (e.g. Abubakar et al., 2017; Han & Hyun, 2015; Tsai, 2012).”
The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach (2019, background): “According to Han and Hyun [76], eWOM is seen as a driving factor to give information about tourist satisfaction.”