The character, functions, and styles of instant messaging in the workplace

By E. Isaacs, Alan Walendowski, S. Whittaker, Diane J. Schiano, Candace A. Kamm. Conference on Computer Supported Cooperative Work, 2002

443 citations recorded by the source corpus.

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Working with Machines: The Impact of Algorithmic and Data-Driven Management on Human Workers (2015, background): “The impact of technology in the workplace A long and rich stream of research in HCI and CSCW has investigated the impact of technology in the workplace: email [15], instant messaging [18], organizational information repositories [1], groupware [31], video conferencing [9], awareness technologies [12”
Privacy Concerns Versus Desire for Interpersonal Awareness in Driving the Use of Self-Disclosure Technologies: The Case of Instant Messaging in Two Cultures (2011, background): “The primary use and one of the main benefits of IM in the workplace is the ability to aid employees in communicating with other employees to solve complex business problems [50].”
EFFECTS OF INTERNET USE AND SOCIAL RESOURCES ON CHANGES IN DEPRESSION (2008, result): “…and some previous studies of people’s time online are consistent with the hypothesis (Katz & Aspden 1997; D’Amico 1998; Cole et al. 2000; Lenhart et al. 2001; Wellman 2001; Isaacs et al. 2002; Katz & Rice 2002; Kraut et al. 2002; Quan-Haase et al. 2002; Hoffman et al. 2004; Boase et al. 2006).”