Cost-justifying usability
By R. Bias, Deborah J. Mayhew. 2005
308 citations recorded by the source corpus.
Subfields: Information Systems, Management Information Systems
View Paper: https://www.semanticscholar.org/paper/70785e7e4aec97045f5463f45ba7093caf4d09af
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In Information Systems
In Management Information Systems
Citations in the corpus
- Determining Causes and Severity of End-User Frustration (2004, background): “Improved usability in information systems can be measured in time saved, and the value of that time can be quantified in monetary terms (Bias & Mayhew, 1994).”
- Methods to support human-centred design (2001, background): “Usability cost}bene"t analysis (Bias & Mayhew, 1994) Establishes the potential bene"ts of adopting a humancentred approach and the targets for usability work Useful to help cost justify usability work at the start of a project 3 days (2 days) Meeting held with project manager, usability specialist…”