The role of expectations in the consumer satisfaction formation process: Empirical evidence in the travel agency sector

By I. Rodríguez del Bosque, Héctor San Martín, Jesús Collado. 2006

227 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/69d104f253ddb9646ce97f46e4a0263eee66ecd6

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Gang Li
2. Haiyan Song
3. R. van der Veen
4. Stephen F. Witt
5. Kevin K. F. Wong
6. Glauco De Vita
7. G. Crouch
8. Bo Peng

In Organizational Behavior and Human Resource Management

1. R. van der Veen
2. Haiyan Song
3. Gang Li
4. Guy Assaker

In Tourism, Leisure and Hospitality Management

1. Haiyan Song
2. Gang Li
3. D. Wu
4. Stephen F. Witt
5. Glauco De Vita
6. Kevin K. F. Wong
7. Shujie Shen
8. E. Smeral

Citations in the corpus

• The role of motivation in visitor satisfaction: Empirical evidence in rural tourism (2010, unknown): “…2009; Oliver, 1980; Severt, Wang, Chen, & Breiter, 2007), and applied studies have been carried out for different sectors of the market (Devesa & Palacios, 2005, 2006; Garcı́a & Gil, 2005; Lee, Lee, & Wicks, 2004; Lopes, 2006; Qu & Ping, 1999; Rodrı́guez del Bosque et al., 2006, among others).”
• THE HONG KONG TOURIST SATISFACTION INDEX (2012, result): “Similar findings have been reported in other studies, as highlighted by Chan et al. (2003). These studies suggest that increasing expectations may have a weak impact or no impact at all on satisfaction (Anderson & Sullivan, 1993; Johnson et al.”