Digital servitization in manufacturing: A systematic literature review and research agenda

By Theoni Paschou, Mario Rapaccini, Federico Adrodegari, Nicola Saccani. 2020

437 citations recorded by the source corpus.

Abstract This paper addresses how servitization is facilitated by the adoption of digital technologies and presents a review of the literature on this subject. The paper aims to characterise the phenomenon of ‘digital servitization’ by examining how the literature describes the convergence between servitization and digital technologies as well as to identify areas for future research developments. The systematic review of the available scientific literature revealed limited but rapidly growing coverage of the phenomenon by scientific studies, which have mainly focused on the role of a few digital technologies (above all, the Internet of Things), studied in isolation. The research has mainly adopted an empirical, case-based methodological approach, mostly investigating the industrial equipment, automotive, and IT industries and focusing on the role of digital technologies for the implementation of intermediate and advanced services. This picture calls for future research endeavours to extend the scope of investigation into digital servitization (regarding the technologies covered and their combinatory effect, the potential benefits, and the application domains) and to develop models and frameworks to support decision-making by practitioners.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/6941d28b7a1229e3bfbd089fdc0757c795e24e6f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Nicola Saccani
2. Mario Rapaccini
3. Christian Kowalkowski
4. Marco Paiola
5. Federico Adrodegari

In Organizational Behavior and Human Resource Management

1. Nicola Saccani
2. Marco Paiola
3. Mario Rapaccini
4. Federico Adrodegari
5. Christian Kowalkowski

Citations in the corpus

• Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms (2020, positive): “This was assessed by checking the impact of the crisis on the adoption of digital technologies for data management, service innovation, and service delivery, encompassing some of the technologies analyzed by Ardolino et al. (2018) and Paschou et al. (2020).”