LOGISTICS SERVICE PERFORMANCE: ESTIMATING ITS INFLUENCE ON MARKET SHARE

By T. Stank, Thomas J. Goldsby, S. Vickery, Katrina Savitskie. 2003

461 citations recorded by the source corpus.

Subfields: Management Information Systems, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/5d083304d9ad33be613cb22d7dad7fb2b670f051

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In Management Information Systems

1. Baofeng Huo
2. Xiaoqiang Cai
3. Xiang Li
4. Willem J. Selen
5. Jeff Hoi Yan Yeung
6. J. Mentzer
7. Jun Shan
8. Yongjian Li

In Organizational Behavior and Human Resource Management

1. Baofeng Huo
2. Willem J. Selen
3. Yongjian Li

Citations in the corpus

• Creating consumer durable retailer customer loyalty through order fulfillment service operations (2008, methodology): “…pro Sirdeshmukh et al. (2002) Consumer loyalty is indicated by an in motivation to maintain a relationship w wallet to the specific service provider, Stank et al. (2003) Loyalty is a long-term commitment to firm and repeated patronage Wind (1970) Source loyalty stems from the offering with…”
• Service Channel Choice for Supply Chain: Who is Better Off by Undertaking the Service? (2016, result): “As shown by prior studies (see, e.g., Daugheny et al. 1998; Stank et al. 2003), the logistics service level has a positive effect on customer satisfaction and loyalty, and hence increases the market share.”
• Linking financial performance to strategic orientation and operational priorities (2006, background): “Stank et al. (2003) studied the relationship between logistics service performance, loyalty, satisfaction, and market share.”