Online support service quality, online learning acceptance, and student satisfaction

By Jung Wan Lee. Internet and Higher Education, 2010

321 citations recorded by the source corpus.

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Developing a Holistic Success Model for Sustainable E-Learning: A Structural Equation Modeling Approach (2021, background): “Insufficient technical support may cause frustration and problems for learners during their interactions with e-learning systems, leading learners to perceive that the benefits of such systems do not outweigh the problems [24].”
Understanding the Most Important Facilitators and Barriers for Online Education during COVID-19 through Online Photovoice Methodology (2020, methodology): “According to Lee (2010), online education is the educational approach facilitated by social learning and information technologies that allow communication between instructors and students via ordinary interaction.”
Learner satisfaction, engagement and performances in an online module: Implications for institutional e-learning policy (2020, background): “When students have a positive perception, they are more likely to feel satisfied with the course (Lee 2010).”
Factors influencing students’ acceptance of m-learning: An investigation in higher education (2013, background): “Lee (2010) indicated that students’ perception of online support service quality might be considered as a key factor affecting their behavioural intention towards the acceptance of e-learning.”